What to Do If Movers Damage Your Belongings
Document the Damage Immediately
The moment you notice damage — whether it's a cracked dresser, a scratched floor, or a missing box — document it before anything else. Take detailed photos and videos with timestamps. Note the damage directly on the bill of lading or delivery receipt before signing it. If the movers have already left, contact them in writing (email, not just a phone call) within 24 hours.
Compare your "before" photos (you did take those, right?) with the current state. This comparison is the strongest evidence you can present to the moving company or a small claims court. Keep all packing materials and damaged items until the claim is fully resolved — throwing them away weakens your case.
Filing a Claim with the Moving Company
Send a formal written claim to the moving company by registered mail or email with delivery confirmation. Include photos, a description of each damaged item, its approximate value, and a copy of your moving contract. In Quebec, the Civil Code gives you a reasonable time to file, but acting within 10 days strengthens your position significantly.
Most reputable movers carry cargo insurance and will process legitimate claims within 30 to 60 days. If the company offers to repair rather than replace, you have the right to request a qualified repair professional of your choosing. Be wary of companies that offer low-ball settlements and pressure you to sign a release — once you sign, you waive further claims.
Escalating the Dispute in Quebec
If the moving company refuses to compensate you fairly, file a complaint with the Office de la protection du consommateur (OPC). The OPC mediates consumer disputes and can pressure companies to settle. For claims under $15,000, Quebec's Small Claims Court (Cour des petites créances) is fast, affordable, and does not require a lawyer.
Planning Your Move?
Get a free, no-obligation quote from Montreal's most trusted movers in under 2 minutes.
You can also leave detailed reviews on Google and the BBB, which often motivates companies to resolve disputes. If the mover was unlicensed or uninsured, report them to the CNESST and your local police. Keep copies of all correspondence — emails, letters, and claim forms — as these form your evidence trail in any legal proceeding.
