Ziggy and Kula on a fall leaf trail

A New Trail

Last month in this blog, I said “I will have a lot more to say in the coming weeks about the changes to the Up and Out business model.”  Well, the coming weeks came quickly, and here we are: at a new trailhead in this journey. It feels like we’re leaving the busier, more popular trail for one less travelled, but…

Canada Flag. trees and mountains

Happy Canada Day!

Happy Canada Day! Okay, so I’m a couple days behind. Those who know me (especially my family) know that belated birthday wishes from me are not unusual. In fact, they’re more the norm than the exception. This Canada Day didn’t bring a lot of cake and fireworks. However, I did wear what I thought was…

Good value(s)

Does it matter what a company’s values are? Does that impact how you buy and whom you buy from? Or is it more simply about the best price for the best quality – a different type of value? From a business planning perspective, I have always worked from the model that the company’s values are…

Giving Tuesday

It’s Cyber Monday. Which follows Black Friday. In a month’s time, it will be Christmas. In other words, buy stuff. Although we’re in the business of selling things to people through both Up and Out and Kind Living, I have issues with over promotion and consumption. At the risk of appearing to yell from atop…

Fall trail with leaves

Gratitude and Choice

It’s Municipal Election Day today in Ontario. As I was pondering what to write about, two words came to mind: Gratitude and Choice. And although there is a lot to be grateful for everyday, today, the gratitude lens is particularly focused on our good fortune in this community, province and country to be able to…

Women handing a customer his bag

“No Problem”

“No problem.”   Two simple words that say so little and so much at the same time. They seem to say so little because of the ubiquitousness of the expression. I hear it a lot now in stores, restaurants, service organizations…everywhere!   And I think that’s unfortunate because they do say so little in that context, but they also can say…