Women handing a customer his bag

“No Problem”

“No problem.”   Two simple words that say so little and so much at the same time. They seem to say so little because of the ubiquitousness of the expression. I hear it a lot now in stores, restaurants, service organizations…everywhere!   And I think that’s unfortunate because they do say so little in that context, but they also can say…


Goal Setting

As a former planning and marketing consultant, working with clients to identify, clarify and evaluate goals was a big part of my work. Virtually every project I was involved with began with a discussion about goals. For some people – and I’m one of them – running is similar. I’m much more disciplined and focused…